Sales / Customer Support Executive

Type of Employment : Independent Contractor
Location: Remote; Hamilton, Alnwick / Haldimand/Cramahe Township/Trent hills
Hourly Rate: $18 per hour

Key Responsibilities

• Client Engagement & Solutioning

  • Work closely with the client’s sales team to understand customer requirements and recommend suitable telecom solutions.

  • Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.

  • Assist in responding to customer queries with timely and accurate information.

  • Collaborate with the client’s technical teams to ensure the feasibility and customization of solutions.

• Customer Success & Service Delivery

  • Serve as the first point of contact for customer inquiries, requests, and issue resolution.

  • Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.

  • Track customer accounts, follow up on service requests, and ensure SLAs are met.

  • Handle escalations professionally, ensuring timely resolution and customer satisfaction.

  • Collect and relay customer feedback to improve service quality and solution offerings.

• Market & Product Knowledge

  • Maintain up-to-date knowledge of the client’s product portfolio, telecom technologies, and market trends.

                     Provide insights to sales and technical teams on emerging customer needs and competitive positioning.
 

• Qualifications & Skills

• Strong communication, presentation, and interpersonal skills.

• Ability to explain technical telecom solutions to non-technical clients.

• Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word).

• Customer-first mindset with proven problem-solving abilities.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.