Sales / Customer Support Executive

Markham, ON, Canada

Contracted to Full Time

https://www.pathcom.com/

Experienced

Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM – 5:00 PM
Language Requirement: English

Role Overview

We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key Responsibilities

Client Engagement & Solutioning

Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
Prepare and deliver product presentations, demos, and tailored proposals
Respond to customer inquiries with accurate and timely information
Work with technical teams to ensure solution feasibility and customization

Customer Success & Service Delivery

Act as the first point of contact for customer inquiries, service requests, and issue resolution
Manage onboarding of new customers and coordinate with internal teams
Track accounts, monitor service requests, and ensure SLA compliance
Handle escalations professionally to ensure timely resolution and satisfaction
Gather and share customer feedback to enhance service quality and offerings

Market & Product Knowledge

Maintain up-to-date knowledge of telecom products, technologies, and market trends
Provide insights on customer needs and competitive positioning to internal teams

Qualifications & Skills

Minimum 2 years of experience in a call center or sales environment within IT or Telecom
Experience with ticketing tools and CRM systems
Proven experience in cold calling, upselling, and cross-selling
Strong verbal and written communication and presentation skills
Ability to explain technical solutions to non-technical clients
Strong customer handling and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to multitask, prioritize, and manage time in a fast-paced environment
Punctual and able to work onsite full-time (9 AM – 5 PM)

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally authorized to work full-time in Canada without sponsorship?*

How many Year of experience you have in Sales / Customer Support*

Are you able to work on a roaster during weekdays or weekends as required with on-call and after office hours as required ?*

Are you Bilingual: English to French and French to English?*

Are you able to commute to Markham, Ontario on everyday?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.