Data Centre Coordinator
Markham, Ontario, ON, Canada
Full Time
Experienced
About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website www.pathcom.comJob Title: Data Centre Coordinator
Location: Markham, Ontario
Job Type: Full-Time, on-site at Markham. On-call & after office hours as required
Summary:
The Data Centre Coordinator is responsible for overseeing the daily operations of the data centre, ensuring uptime, security, and compliance with standards. This role involves monitoring performance, coordinating with internal and external stakeholders, supporting client requirements, and maintaining accurate operational documentation. Success in this role is measured through uptime, reliability, compliance, process accuracy, and timely delivery of services.
Responsibilities:
Operations & Monitoring
- Monitor overall data centre performance; analyze and recommend improvements or upgrades.
- Respond to and escalate alarms; troubleshoot electrical/mechanical issues with Facilities.
- Manage backups, disaster recovery operations, and data security with cross-location teams.
- Support implementation and maintenance of IT security, data privacy, and risk policies.
Client & Vendor Support
- Consult clients on power, cooling, and air-handling requirements; assist with new installations.
- Perform Ethernet and fiber patch cabling for internal and customer use.
- Act as liaison between clients, vendors, and internal teams to ensure seamless coordination.
- Compliance & Security
- Monitor data centre physical security, access logs, and adherence to compliance standards (ISO 27001, SOC 2, etc.).
- Support quarterly and annual inventory audits; ensure adherence to privacy and security policies.
- Asset & Documentation Management
- Maintain accurate asset inventory records, including asset tagging and equipment tracking.
- Maintain site drawings up to rack level; keep all documentation current.
- Develop, update, and maintain standard operating procedures (SOPs) and process documentation.
- Assist with planning, scheduling, and coordinating deliverables for clients within defined timelines.
- Organize project meetings, prepare agendas, distribute minutes, and track follow-ups.
- Support preparation of reports, proposals, and project documentation.
- Act as communication bridge between project teams and departments.
Required Skills & Qualifications
- Diploma/degree in IT, Computer Science, or related technical field.
- 2–4 years’ experience in data centre operations, IT infrastructure support, or coordination roles.
- Working knowledge of data centre infrastructure: UPS, generators, HVAC/CRAC, PDUs, patch cabling.
- Familiarity with ITIL processes (incident, change, and problem management).
- Strong organizational, prioritization, and documentation skills.
- Good understanding of IT principles and systems; experience with project management tools is an asset.
Competencies & Attributes
- Communication: Strong verbal and written communication.
- Teamwork: Ability to work across functions and locations.
- Problem-Solving: Strong troubleshooting and escalation judgment.
- Attention to Detail: Precision in documentation and records.
- Proactivity: Ability to anticipate issues and suggest improvements.
- Resilience: Able to work under pressure and meet deadlines.
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.
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